This is a short step by step process to upgrade Cisco Prime It's important to do this from local console and not ssh as this is a OS upgrade Download upgrade image from cisco.com https://software.cisco.com/download/release.html?mdfid=286304360&catid=278875243&softwareid=284272932&release=3.1.0&relind=AVAILABLE&rellifecycle=&reltype=latest Backup open Prime console (vm console) Check that file is in repo conf t repo FTP url ftp://ip user <usernanme> password plain <pass> sh repo File should be in repo copy ftp://<ip>/PI-Upgrade-3.0.X_to_3.1.0.0.132.tar.gz disk:/defaultRepo ncs stop application upgrade <filename> refaultRepo (coud also bee remote if file not copied) Done!